Privacy policy

Last updated: September 22, 2024 

 

This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our educational psychology website, designed to offer psychological programs, treatments, and psychoeducation through interactive features. We prioritize your privacy and take comprehensive steps to ensure your data is handled with care and confidentiality.

 

Information We Collect

We collect personal data such as your name, contact details, and usage information when you create an account, enroll in programs, or engage with our interactive features. Additionally, we gather information about your device and browsing patterns through cookies to enhance your experience on the site.

 

How We Use Your Information

Your data is used to provide personalized psychological programs, improve service functionality, facilitate purchases, and ensure a smooth, customized user experience. We may also communicate with you about updates, promotions, or new services that align with your interests. Our goal is to deliver a seamless and supportive environment for your educational and psychological needs.

 

Data Sharing and Security

We may share your basic information with trusted third-party service providers for purposes such as payment processing, customer support, and service delivery, all under strict confidentiality measures. Your data is protected with industry-leading security protocols, including encryption and secure servers, to ensure the highest standard of safety for your personal information.

 

Your Rights

You have the right to access, modify, or delete your personal information at any time. Additionally, you can opt out of receiving marketing communications from us. For users in certain regions, such as the European Economic Area (EEA), additional rights under GDPR may apply, such as the right to data portability or to limit how your data is processed.

 

Managing Your Confidential Information

At CBT Therapix, your privacy is important to us, and we honor your right to manage your personal information. If you prefer not to have your data used by CBT Therapix Digital, you have the option to opt-out. 

 

Understanding Our Subscription Policy

We encourage you to carefully read our privacy policy and terms before subscribing to view any of our films. Due to the nature of digital content, we do not offer refunds for subscriptions. We ask that you make an informed decision prior to purchase, and we are here to assist you with any questions before you commit.

 

Access Policy for Digital Films

We’re thrilled to offer you access to our psychoeducational films once your subscription is complete. As soon as payment is confirmed, you will be able to stream the films directly from our platform. Please note that the films are not available for download, but you will have unlimited access to stream them during your subscription period.

Your subscription will provide access for the specified duration, and it will automatically expire once the subscription period ends. We kindly ask that the films be viewed only by the individual subscriber, as sharing access with others is not permitted under our terms of use.

We truly appreciate your understanding and support, and we’re here to make your experience as seamless and enriching as possible. If you have any questions or need assistance, please don’t hesitate to reach out.

 

Return and Refund Policy

We deeply value your interest in our psychoeducational films, which are the result of careful research, time, and dedication. Our goal is to provide insightful and supportive content for your journey. Due to the nature of digital content, once a subscription is purchased, we are unable to offer refunds, even if the films may not meet your expectations or if any part of the content is difficult for you.

We understand that trauma is a sensitive topic, and while we strive to create content that is thoughtful and considerate, we encourage you to review our materials and summaries before purchasing. If you feel uncertain or concerned about the content, please take the time to explore our previews or contact us with any questions you may have.

Your well-being is our top priority, and we want to ensure that this content supports you in a meaningful way. While refunds are not possible, we are here to listen to your feedback and work to continuously improve our offerings to better serve you.

 

Our Limitations: We’re Not a Crisis Service

While we strive to provide support through psychoeducation, it’s important to know that we are not a crisis service. If you are experiencing an emergency or feel at immediate risk, please contact your doctor or visit your local hospital’s Accident & Emergency (A&E) department. In life-threatening situations, please telephone your local Emergency Services. Your safety and well-being are our priority.